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Welcome to Forskins Health (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website at forskinshealth.com and all purchases made through it. By accessing our site or making a purchase, you agree to be bound by these terms.

1. Website Use

1.1 Eligibility

You must be at least 18 years old to purchase our products. By placing an order, you confirm you meet this requirement.

1.2 Account Responsibility

If you create an account, you are responsible for maintaining the confidentiality of your login details and all activities under your account.

1.3 Intellectual Property

All content on our website, including text, graphics, logos, and product formulations, is our exclusive property or licensed to us and protected by intellectual property laws. Unauthorised use is prohibited.

2. Products and Services

2.1 Product Descriptions

We strive for accuracy in product descriptions, images, and ingredient lists. However, slight variations may occur. Clinical results may vary by individual.

2.2 Product Availability

All orders are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Geographic Restrictions

We currently ship to most international destinations except certain Asian countries and remote areas. You are responsible for verifying if we ship to your location.

3. Orders and Payments

3.1 Order Process

Your order constitutes an offer to purchase. We reserve the right to refuse orders for any reason, including suspected fraudulent activity.

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to market conditions or errors.

3.3 Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. You represent that your payment method is authorised for this use.

3.4 Order Processing

Orders are typically processed within 1-2 business days (excluding weekends and holidays). You will receive an order confirmation email.

4. Shipping and Delivery

4.1 Shipping Options

  • Standard Shipping: £12.95 via DHL/FedEx (10-15 business days after dispatch)
  • Free Shipping: Available for orders over £50 via EMS (15-25 business days after dispatch)

4.2 Delivery Times

Delivery times are estimates only. We are not liable for delays caused by carriers, customs, or unforeseen circumstances.

4.3 International Considerations

You are responsible for all customs fees, taxes, or import duties. These are not included in the product or shipping costs.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for unopened products in original condition. For hygiene reasons, we cannot accept returns of opened:

  • Exfoliants
  • Specific Treatments
  • Eye Contour products

5.2 Return Process

To initiate a return:

  1. Email [email protected] within 15 days of delivery
  2. Include your order number and reason for return
  3. Wait for our Return Merchandise Authorization (RMA)
  4. Ship items to: Forskins Health Returns, 14 Burton Rd, Derby, GB DE7X 5XP

5.3 Refunds

Refunds are processed within 3-5 business days after we receive your return. Original shipping fees are non-refundable unless the return is due to our error.

6. Liability and Disclaimers

6.1 Product Use

Our products are for external use only. Discontinue use if irritation occurs and consult a dermatologist. Patch test recommended for new products.

6.2 Limitation of Liability

To the fullest extent permitted by law, our liability for any claim related to your use of our products or website is limited to the purchase price of the products.

6.3 Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control.

7. Privacy and Data Protection

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect and use your personal data.

8. Changes to Terms

We may update these Terms periodically. The updated version will be posted on our website with the effective date.

9. Governing Law

These Terms are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Information

For questions about these Terms, please contact:

Forskins Health Customer Care
Email: [email protected]
Postal: 14 Burton Rd, Derby, GB DE7X 5XP

Note: By using our website and purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.