Welcome to our FAQ section. We’ve compiled answers to the most common questions about our premium skincare products and services to ensure your experience with Forskins Health is as seamless as our clinically-proven formulations.
Product Questions
What makes Forskins Health products different?
Our clinically-proven skincare solutions are carefully curated to address specific skin concerns with premium ingredients. Each product is developed with transformative results in mind, from our anti-stain treatments to our advanced suncare formulations.
How do I choose the right products for my skin type?
Our menu is organised by skincare concerns (Anti-stain, Anti-wrinkle, Moisturizers etc.) to help you target specific needs. For personalised recommendations, please contact our skincare specialists at [email protected].
Are your products tested on animals?
Forskins Health is committed to cruelty-free practices. None of our products or ingredients are tested on animals.
Order & Delivery
Where do you ship?
We offer global delivery (excluding some Asian and remote regions) through our partnerships with DHL, FedEx and EMS. Please check with us at [email protected] if you’re unsure about delivery to your location.
How long will my order take to arrive?
- Standard Shipping (£12.95): 10-15 business days after dispatch via DHL/FedEx
- Free Shipping (orders over £50): 15-25 business days after dispatch via EMS
Will I need to pay customs fees?
International shipments may be subject to customs fees, import duties or taxes in your country. These charges are the responsibility of the recipient and aren’t included in our shipping costs.
How is my order packaged?
Every order is carefully packaged with the same attention to detail that goes into our product curation process, ensuring your premium skincare arrives in perfect condition.
Payments
What payment methods do you accept?
We accept Visa, MasterCard, JCB and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all your payment information.
Returns & Refunds
What is your return policy?
We accept returns within 15 days of receipt. Products must be unopened and in original condition. Please contact our customer care team to initiate a return.
How long do refunds take?
Once we receive your returned items, refunds are processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Account & Customer Service
How do I contact customer service?
Our skincare specialists are available via email at [email protected]. We aim to respond to all inquiries within 24-48 hours.
Do you offer skincare advice?
Yes! Our team of skincare specialists can provide personalised recommendations based on your skin concerns. Contact us at [email protected].
Where is Forskins Health based?
Our headquarters are located at 14 Burton Rd, Derby, GB DE7X 5XP, United Kingdom.
Still have questions? Our customer care team is always happy to help at [email protected]. Start your journey to radiant skin today with the confidence that your carefully selected skincare will arrive safely and efficiently, wherever your skincare journey takes you.